ADHAAR LINKE TO BANK ACCOUNT FOR NPCI SERVER 2023 | How to Link Your Adhaar and Bank Account to NPCI

ADHAAR LINKE TO BANK ACCOUNT FOR NPCI SERVER 2023 | How to Link Your Adhaar and Bank Account to NPCI

Aadhaar seeding proces 

Aadhaar seeding is necessitated for receiving Direct Benefit Transfers (DBT) provided by various Government schemes. The following is the process flow of Aadhaar seeding 

1. Customer to visit the bank branch where he / she is holding an account and submit the duly filled consent form – Annexure I

2. The bank officials after verifying the details and documents provided (as may be required) and authenticity of the customer based on the signature will accept Aadhaar seeding consent form and provide an acknowledgement to the customer.

3. The branch will then link the Aadhaar number to the customer’s account and also in NPCI mapper. 

4. Once this activity is completed and Aadhaar number will reflect in NPCI mapper.  

Role of the customer: 

1. Verifying the completeness of the consent form, checking the documentation and authenticating the customer’s signature.

2. After the officials are satisfied with the documentation they should carry out the following activities

           a. Linking the Aadhaar number to the bank account (in CBS)

              b. Updating NPCI mapper

Note: By linking the Aadhaar number to the account the branch is not updating the mapper. The mapper update process has to be followed by their central team or IT division as the case may be.

3. After the mapper files are uploaded the response files received from NPCI have to be verified.

4. In case of failure in updating any Aadhaar number/s then necessary corrective action has to be taken and CBS also should be updated accordingly.

5. Customer query / complaint handling

             1. Branches should understand that if Aadhaar number is not updated in NPCI mapper the action is purely lies with the bank only. The customer should not be told that NPCI has not updated the Aadhaar number.

             2. Aadhaar number being active in bank’s CBS does not mean that mapper file is updated, the branch should not show CBS screen or provide screen shot to the customer confirming seeding.

               3. If the customer complaints, the branch should approach their internal team handling Aadhaar mapping and ascertain the reason for non-updating the Aadhaar in NPCI mapper.

               4. After ascertaining the root cause bank should take corrective action and redress the grievance of the customer.

Responsibility of NPCI: 

             1. Mapper is a platform provided by NPCI for the banks to update or remove Aadhaar numbers as per their customer’s request.

            2. The activity of updating or removing an Aadhaar number from mapper can be performed only by the banks.

              3. NPCI on its own does not update the mapper records

             4. In case customer approaches NPCI for grievance redressal, NPCI will have to reach out to the teams concerned in banks for necessary action. 

             5. NPCI will ensure that mapper platform is available, files submitted by banks are processed and response is provided. 

Customer grievance: 

               1. If the Aadhaar number is not reflecting in NPCI mapper after submitting all the relevant documents to the bank the action rests with the bank only.

               2. The customer should approach the bank’s customer service cell for grievance redressal and follow escalation matrix if the issue is not resolved.

               3. If customer wants to write to NPCI then the copy of the consent form duly acknowledged by the bank should be provided for taking up with the bank concerned. 

               4. For any escalations customer may write to npci.dbtl@npci.org.in with Aadhaar consent acknowledgment copy provided by the bank.

Additional information: 

Customer can link only one account with Aadhaar at any point of time

                If customer gives consent to multiple banks then subsidy will be credited to the last seeded Bank with which the status is active in NPCI mapper.

If Aadhaar status is inactive, customer to visit respective bank branch in person and submit the duly filled customer consent form.

OMC’s to be approached for reinitiating the failed transactions to last seeded bank account. 

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